Subscription Information

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If you opt in for our monthly subscription service, your first and subsequent boxes will be dispatched on the 1st (or the first Monday) of every month.  

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Standard subscriptions will be tailored to suit your requirements, so please remember to tell us which brands or products your pet would like.  

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Bespoke subscriptions will be created based on the personality and dietary requirements of your pet.  

Surprise subscriptions will include products chosen by us, and will differ each month.

Gift Information

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Your gift purchase will be dispatched the next working day wherever possible.  Please bear in mind that any personalised items listed in our Brand Collections are hand made to order and will therefore take longer to reach you.  If you need your gift by a certain date, please tell us in the Notes field at Checkout.  We will contact you immediately if we are not able to meet your needs.

WE HIGHLY RECOMMEND THAT YOU ALLOW AT LEAST 10 WORKING DAYS FOR YOUR ORDER TO ARRIVE. FOR HELP AND ENQUIRIES PLEASE EMAIL:

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Your Secret Wish!

All loyal subscribers are eligible to enter our ongoing prize draw to win a "Secret Wish".  Your wish could be for any product, service - or even holiday! Once a month we will chose one subscriber to grant a wish to - so make sure you remember to share your Secret Wish in the Notes field at Checkout!  Please be as specific as you can.  Nominations for family, friends and colleagues are also welcomed.

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Our Growing Family of Perfect Pets!

We welcome photographs of your Perfect Pets enjoying their gifts and subscription arrivals!  Either follow and tag us on Instagram:  @letoandrolo @perfectpetboxesforperfectpets OR send us an email:  We will use your images on our website and social media accounts so please only send in high quality snaps!  Active ambassadors will be rewarded with freebies throughout the year!

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If you write a glowing review of your purchase and use our hashtags (scroll to the bottom) on your post, you will receive 10% off your next order - or if you already subscribe, a free gift in your next box!