*** TAKING ORDERS NOW FOR 1ST MARCH 2021 ***
*** PLEASE ORDER BY 25TH FEBRUARY OTHERWISE YOUR ORDER WILL ROLL OVER TO THE NEXT MONTH ***
Everything Your Dog Needs in a Box!
Our monthly pet subscription boxes are unique - each one contains all the essential items your pet will need each month. You are able to choose your preferred brands of each item, and are able to to select the option most suitable for your budget. Ongoing subscribers will receive a very special free gift every 3 months, from one of our partner toy or treat companies. Why not give it a try?
Your Box Will Contain:
- 30 Days of Luxury Food
- 30 Dentastix
- 4 Bags of Luxury Treats
- 1 Toy
- 1 Long Lasting Chew (eg Buffalo Horn, Yak Chew, Antler)
- 1 Pack of Poo Bags
- Free Gift Every 3 Months
If at any point you find that your dog isn’t keen on any particular item, just let us know and your following box will contain an alternative!
Your Monthly Dog Subscription Box will contain the same brand of food each month unless you request a change. Please remember new brands must be introduced gradually - ideally over 4/5 days, so as not to cause digestive upset.
Luxury Dog Food Box Contents
The total weight will be split between meat / biscuits / meat & biscuits, as per your preferences.
Weights are calculated based on average daily maintenance requirements.
Small Dog (up to 10kg bodyweight)
3.6kg of Food
Medium Dog (up to 25kg bodyweight)
9kg of Food
Large Dog (up to 40kg bodyweight)
14.4kg of Food
Once you have added your favourite box to your basket, you are able to add on any individual items by browsing our shop products. Toys, treats and chews are always popular extra's!
Please review our "Food Box & Delivery Information" before continuing with your Perfect Pet Box purchase.
Please view our Brand Collections page to see all of the amazing companies we work with to fill your box with delights and surprises!
- Every new subscriber will receive a gift card for a luxury Pet ID Tag by Red Dingo!
- Once a month we will choose one lucky subscriber to send their “secret wish” - so don’t forget to fill in yours!
- All subscribers will receive a free gift every 3 months!
In the "notes" field at checkout, please list:
- Your dogs name, age, birthday, breed, colour, sex, personality, level of exercise and coat type.
- Any dietary needs, allergies, dislikes or anything else which we need to consider when creating your box.
- Whether your dog prefers meat, fish - or is not fussy!
- Any specific items you would rather not see in your box
- If you would like to enter our ongoing “secret wish” prize draw, please include details of your most wanted item (for your pet!) including size, colour etc. You are also able to nominate a wish for a friend, colleague or loved one if you prefer!
If you would rather speak to us to discuss the intitial set up of your subscription, please write "Discuss" instead and we will contact you as soon as your order comes through.
Ultimate Monthly Subscription Box for Dogs
How it Works - for Subscriptions
- Order by the 25th of the month and your box will be sent out on the 1st of the following month.
- Orders received between the 26th and last day of the month may be deferred to the month after; however if we have enough stock left we will send your order as soon as we can.
- You are able to choose between standard, bespoke and surprise box options - and can change your mind or cancel at any time by emailing us at firstname.lastname@example.org. Please let us know about any alterations to your order by the 25th of the month.
- If you choose a bespoke option, we will email you to discuss your requirements. Please take a look at the brands we work with (see the Brand Collections page) prior to purchasing any of our box subscriptions as we can only provide products from the specified brands at this time.
- Once you have received your first box, you will be invited to set up a subscription via Direct Debit (please check your junk mail). You are not under any obligation to accept the invitation.
- If you accept your invitation, your Direct Debit will be taken on the 14th of each month, for as long as you would like to stay subscribed for. If you decide to cancel between the 14th and last day of the month (after your Direct Debit has been paid), you will receive one final box before your subscription service ceases. If you cancel between the 1st and 13th of the month, your subscription will cease immediately.
- All boxes will be sent out by DPD - please allow 3-5 working days for delivery.
- If you refer us to a friend and they purchase a box from us, you will receive a £20 voucher to spend with us and they will receive a free gift. Please ask your referrals to write your full name and postcode in the “notes” field at checkout so we can honour your rewards!
- If you use Instagram and post a picture of your pet with their box, remember to tag @letoandrolo along with the relevant hashtags listed below to receive a free product in your next box
- Ambassadors who tag us will always be noticed and in with a chance of winning fantastic prizes throughout the year!
- If you are unhappy with your box at any time, please email us to share your concerns and we will do everything we can to provide a solution.
- We will never pack damaged products into your box; therefore if any item arrives damaged it will be the courier at fault - who we can claim compensation from, so please let us know if you experience any issues so we can inform the company immediately.
- If you experience any issues with individual products - please email us with full details and photographs where relevant.
- If you receive a product that you would rather not see in your box again, please let us know.
- If you are not happy with the contents of any box you receive, please return it to us in its unused condition at your earliest convenience and we will happily provide an alternative selection.
- You will need to pay the postage fee for any returns.
- We only issue refunds for damaged / defective products which have evidently not been used or tampered with and are in the original packaging.
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